Please read these Terms and Conditions of Use (“terms of use”, “agreement”) carefully before using the www.whiteoakcpr.com website (“website”, “Site”, “service”) operated by White Oak CPR LLC (“us”, “we”, “our”). These terms of use govern the use of the Site. This Site is owned and operated by White Oak CPR LLC. Our Site provides CPR, AED, and First Aid Training services. This Site is an ecommerce website.
Conditions of Use:
BY USING THIS SITE, YOU INDICATE THAT YOU ARE ABOVE THE AGE OF 16 AND HAVE READ AND UNDERSTAND THESE TERMS OF USE AND THAT YOU AGREE TO COMPLY BY THEM AT ALL TIMES. YOU AGREE TO PERIODICALLY REVIEW THE TERMS OF USE TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED USE IS ACCEPTANCE. IF YOU DO NOT WANT TO BE BOUND BY THE TERMS OF USE OR PRIVACY POLICY, YOU ARE ADVISED TO LEAVE THIS WEBSITE ACCORDINGLY. White Oak CPR LLC only grants use and access of the Site, its products, and its services to those who accept its terms.
Intellectual Property:
All content published and made available on our Site is the property of White Oak CPR LLC and the Site’s creator(s). This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. Except as expressly set out in these Terms, no license is granted to you or any other user for any other purpose.
Usage Guidelines:
Use of the Site requires internet access through your computer(s) or mobile device(s). You are responsible for all mobile carrier data or text message charges resulting from your use of the Site, including from any notifications provided by White Oak CPR LLC and its staff and affiliates. In order to use the text-message based services, you must maintain an active account with a carrier of electronic communications through mobile devices. The Site does not guarantee compatibility with all devices or will be supported by all mobile carriers. You may be required to have JavaScript (or similar technologies) enabled to use the Site’s Booking A Class.
Website:
White Oak CPR LLC website creation was accomplished with expert assistance to facilitate a user-friendly online experience. Premium hosting services and security technologies were used enhance a secure environment. However, no website is perfect. When you use the Site, you acknowledge and understand and accept risks of possible unreliable online experiences on the Site.
Booking or Class Reservation:
White Oak CPR LLC arrange class seat reservation(s) with the American Heart Association (AHA) “Find a CPR Course”. White Oak CPR LLC uses third party point of sale system and payment platform with authorize.net third-party payment gateway for online payment options. After reserving a seat from the AHA website by selecting “Enroll Now”, completion of the registration for online payment is on the White Oak CPR LLC site. When registration with online payment is successfully completed, the Site will provide confirmation by email or other electronic message. By using the online payment, you agree to receive registration confirmations, updates, modifications and/or cancellations by email or other electronic message. In addition to the terms of use on the Site, the third party payment platform and payment gateway terms and conditions and privacy policy will govern your payment.
Accounts:
You may use select services on the Site without signing up an account. When you create an account on our Site, you agree:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account. You must exercise caution when acceding your account from a public or shared computer so that others are not able to view and/or record your password or other personal information; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
White Oak CPR LLC reserve the right to suspend or terminate access if you are using our Site illegally or if you violate these Terms and Conditions.
Third Party Goods and Services:
Our Site may offer products and services from third parties. We cannot guarantee the accuracy or quality of products and services made available by third parties on our Site.
Links to Other Websites:
Our Site contains links to third party websites or services that we do not control or own. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms of use and privacy policies of these third party websites before using these sites.
Limitations of Liability:
White Oak CPR LLC and our staff and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity:
Except where prohibited by law, by using this Site you indemnify and hold harmless White Oak CPR LLC and our staff and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these terms of use.
Disputes:
Any dispute related in any way to your visit to the Site or to products or services you purchase from the Site shall be arbitrated by state or federal courts in the State of Maryland and you consent to exclusive jurisdiction and venue of such courts.
Applicable Law:
These terms of use are governed by the law(s) of the State of Maryland, USA.
Severability:
If at any time any of the provisions set forth in these terms of use are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these terms of use. All other provisions will not be affected by the removal and the rest of these terms of use will still be considered valid.
Changes:
These terms of use may be amended from time to time in order to maintain compliance with the law(s) and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these terms of use or post a notice on our Site. Any changes or modifications will be effective immediately upon posting on the Site, and your continued use of the Site after such time will constitute your acceptance of such changes. The terms will always show the “last updated” date at the top.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
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Refund/Cancellation Policy
White Oak CPR LLC is committed to provide you the best service in a timely manner. Our company mission is to educate, train and certify to meet your CPR, AED and First Aid goals.
This cancellation policy is to explain processes in fairness to you.
1. Registration: Registration is on the American Heart Association (AHA) “Find a CPR Course”.
2. Payment: Payment is due before time of class. Credit Card Online payments are completed in “Book A Class” on the www.whiteoakcpr.com website. Cash, Money order or Banker Check are accepted for the registered date. All sales final. No refunds. No exchanges.
3. Late Cancellation/Missed Class: Registered students arriving 15 minutes after class start is a late arrival cancellation and must re-schedule by emailing whiteoakcpr@fastmail.com. Rescheduling is permitted one-time only for each class enrolled. Any student as late arrival will not be permitted to attend that scheduled class.
4. Illness or Sick-Call: At least 3 days before the scheduled class, email whiteoakcpr@fastmail.com if you have physical conditions that may prevent you from participation in class. Students with a contagious infection must notify the instructor promptly to discuss class attendance options.
5. No Call, No Show: No Call, No Show is considered if a student is not at scheduled class at start time and has not emailed whiteoakcpr@fastmail.com at least 3 days prior to class start date notifying the instructor of attendance. A No Call, No Show does not allow any student to reschedule class.
6. Refunds: All sales final. No refunds. No exchanges.
7. Instructor Cancellation: Class maybe cancelled due to insufficient enrollment, weather-related safety precautions, or at specific extenuating circumstances. An an email to students will be sent by White Oak CPR LLC.
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Privacy Policy
We respect your privacy and are committed to protecting it through our compliance with this privacy policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide ("Personal Information") on the whiteoakcpr.com website ("Site") and any of its related products and services (collectively, "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you ("User", "you” or "your") and White Oak CPR LLC ("White Oak CPR LLC", "we, "us" or "our"). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Site and Services. By accessing and using the Site and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of Personal Information:
You can access and use the Site and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Site, you may be asked to provide certain Personal Information (for example, your name and email address).
We receive and store any information you knowingly provide to us when you create an account, or fill any forms on the Site. When required, this information may include the following:
1. Contact information (such as email address, phone number, etc)
2. Basic personal information (such as name, state, country of residence, etc)
3. Online payment information (payment method, billing address, etc.)
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Site. Users who are uncertain about what information is mandatory are welcome to contact us.
Use and Processing of Collected Information:
We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Site and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.
We act in the capacity of a data processor in situations when you submit Personal Information through the Site and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.
In order to make the Site and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If youdo not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
Class Registration for CPR, AED and/or First Aid Certification Training
Online Payment for CPR, AED and/or First Aid Certification Training Services
Invoice for CPR, AED and/or First Aid Certification Training Services
Processing your Personal Information depends on how you interact with the Site and Services, where you are located in the world and if one of the following applies: (a) you have given your consent for one or more specific purposes; (b) provision of information is necessary for the performance of this Policy with you and/or for any pre-contractual obligations thereof; (c) processing is necessary for compliance with a legal obligation to which you are subject; (d) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (e) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Managing Information:
You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Site and Services change. When you delete Personal Information, however, we may maintain acopy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to the Site, to our affiliates and partners, and for the purposes described below.
Disclosure of Information:
Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your identifiable information with our contracted companies, and service providers (collectively, "Service Providers") we rely upon to assist in the operation of the Site and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to your information. We will not share any information with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.
We may also disclose any Personal Information we collect, use or receive if required or requested by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of Information:
We will retain and use your Personal Information for the period necessary until the purchase order or Services are fulfilled, to enforce our Policy, resolve disputes, and unless a longer retention period is required or permitted by law.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Cookies:
Our Site and Services use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you may not be able to fully experience the features of the Site and Services.
We may use cookies to collect, store, and track information for security and personalization, to operate the Site and Services, and for statistical purposes. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.
Data Analytics:
Our Site and Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The informationgathered is used to compile statistical reports on User activity such as how often Users visit our Site and Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Site and Services. We do not use third-party analytics tools to track or to collect any personally identifiable information of our Users and we will not associate any information gathered from the statistical reports with any individual User.
Privacy of Children:
We do not knowingly collect any Personal Information from children under the age of 16. IF YOU ARE UNDER THE AGE OF 16, PLEASE DO NOT SUBMIT ANY PERSONAL INFORMATION THROUGH THE SITE AND SERVICES. If you have reason to believe that a child under the age of 16 has provided Personal Information to us through the Site and Services, please contact us whiteoak@fastmail.com to request that we delete that child's Personal Information from our Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Site and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
Do Not Track Signals:
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from users who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Site and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com
Social Media Features:
Our Site and Services may include social media features, such as the LinkedIn and Instagram buttons, etc. (collectively, "Social Media Features"). These Social Media Features may collect your IP address, what page you are visiting on our Site and Services, and may set a cookie to enable Social Media Features to function properly. Social Media Features are hosted either by their respective providers or directly on our Site and Services. Your interactions with these Social Media Features are governed by the privacy policy of their respective providers.
Email Marketing:
We offer electronic newsletters to which you may voluntarily subscribe at any time. By joining the mailing list, your provided email address(s) is to opt-in to receive White Oak CPR LLC news. We are committed to keeping your email address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section. We will maintain the information sent via email in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all emails sent from us will clearly state who the email is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
Links to Other Resources:
The Site and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Site and Services and to read the privacy statements of each and every resource that may collect Personal Information.
Information Security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.
Data Breach:
In the event we become aware that the security of the Site and Services has been compromised or Users' Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks, or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will mail you a letter.
Changes and Amendments:
We reserve the right to modify this Policy or its terms related to the Site and Services at any time at our discretion. When we do, we will revise the updateddate at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided. An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. You should check this Site periodically to see if any recent changes to this Policy have occurred. Your continued use of the Site and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Acceptance of this Policy:
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Site and Services. This policy has been created with the help of the privacy policy generator. This adapted privacy policy is meant to serve the specific operations and digital interactions of White Oak CPR LLC, ensuring compliance and transparency in handling user data and customer interactions on the website.
Contacting Us:
If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.
